CustomerGauge

CustomerGauge recognises that the confidentiality, integrity and availability of information and data created, maintained and hosted by us are vital to the success of the business and privacy of our partners.

As a well established service provider to some of the worlds largest enterprises, we understand the importance in providing clear information about our security practices, tools, resources and responsibilities. Or aim at CustomerGauge is that our customers can feel confident in choosing us as a trusted provider.

This Security Posture highlights high-level details about our steps to identify and mitigate risks, implement best practices, and continuously develop ways to improve.

Together with our partners and compliance management system Sprinto, we have a complete availability of all our security documentation, available on request to interested parties.

We are proud to have achieved SOC2 compliance in December 2024.

Founded in 2007

Compliances (1)

SOC 2

Compliant

Trusted by (10)

Coca-Cola Hellenic

Heineken

Coca-Cola Japan

Coca Cola LATAM

Coca Cola ARCA continental

Wolters Kluwer

H&R Block

Mars

Controls

Continuously monitored

Product security (1)

Situational Awareness For Incidents

Data security (7)

Identify Validation

Termination of Employment

Encrypting Data At Rest

Network security (7)

Impact analysis

Limit Network Connections

Transmission Confidentiality

App security (6)

Conspicuous Link To Privacy Notice

Secure system modification

Approval of Changes

Endpoint security (5)

Malicious Code Protection (Anti-Malware)

Full Device or Container-based Encryption

Endpoint Security Validation

Corporate security (29)

Code of Business Conduct

Organizational Structure

Roles & Responsibilities

Resources (40)

Access Control Procedure

Access Control Procedure establishes a comprehensive framework for managing user access and controlling access to assets and information systems both within and outside the organization.

Compliance Procedure

Compliance Procedure outlines methods for managing regulatory and legal compliance requirements within the scope of the Information Security Management System (ISMS)

Code of Business Conduct Policy

Code of Business Conduct Policy outlines the expected behavior of all staff members, promoting a respectful and collaborative work environment.

FAQ (2)

CustomerGauge is hosted in the Amazon Web Services cloud, it features mirrored AZ databases and many other features that make the system very resilient.

Of course, there are times when we have unplanned downtime - but we design the system to come back fast from a failure.

We also have "planned downtime" for upgrades or maintenance. Normally we make the switch very rapid (a few minutes) so you would hardly notice. We do sometimes take a little longer - then we alert you 2 -3 weeks in advance.

Check out our live status with history to see how we keep our promises. http://status.customergauge.com/

You can find all our Support infrastructure here: https://support.customergauge.com/

You can raise tickets here, browse support articles and see our latest updates.

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